Privacy Policy

Privacy Policy

Last updated: August 27, 2025

This Privacy Policy describes how Hello Sugar Franchise LLC, Hello Skin Franchise LLC, and their affiliated entities, including but not limited to Hello Sugar LLC and Hello Skin LLC (collectively, “Hello,” “we,” “our,” or “us”), collect, use, share, and protect personal information when you interact with our websites (www.hellosugar.salon, www.helloskinmd.com), mobile applications, communication platforms, and services (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Transactional Information: Purchases, appointment bookings, service history.

  • Payment Information: Processed through third-party gateways; we do not store full credit card data.

  • Marketing Information: Phone numbers and emails used for SMS/email subscription programs.

  • Technical Information: Device data, IP addresses, cookies, and analytics data.

  • Optional Information: Skincare goals, treatment preferences, or feedback provided by you.

2. When We Collect Information

We collect information when you:

  • Book an appointment or make a purchase.

  • Subscribe to SMS or email communications.

  • Complete forms, surveys, or promotions.

  • Interact with our websites, apps, or customer service teams.

3. How We Use Your Information

We may use your information to:

  • Provide services, process payments, and manage appointments.

  • Send transactional reminders (e.g., confirmations, alerts).

  • Send promotional communications from HelloSugar and HelloSkin.

  • Improve Services through analytics and personalization.

  • Detect and prevent fraud or unauthorized activity.

  • Comply with legal obligations.

4. SMS & Email Communications

  • By opting in, you consent to receive transactional and promotional SMS/text messages from HelloSugar and HelloSkin.

  • Message frequency varies; message and data rates may apply.

  • Consent is not a condition of purchase.

  • Reply STOP to unsubscribe or HELP for help.

  • Emails include an unsubscribe link; you may also contact us directly.

5. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Remember preferences and shopping cart items.

  • Track abandoned carts and send reminders.

  • Support analytics (Google Analytics, Meta Pixel, TikTok Pixel).

  • Deliver targeted advertising.

You may disable cookies through your browser, but some features may not function properly.

6. Data Sharing

We may share your information with:

  • Affiliates: HelloSugar and HelloSkin entities for cross-brand offers.

  • Franchisees: Independently owned and operated HelloSugar and HelloSkin franchise locations, to fulfill bookings and provide services.

  • Service Providers: Payment processors, communication platforms (Twilio, Klaviyo, etc.), analytics tools, and marketing partners.

We do not sell personal information to third parties.

7. Franchisee Independence

Many HelloSugar and HelloSkin locations are independently owned and operated franchise businesses. While this Privacy Policy applies across the system, franchisees may collect and process data directly. We are not responsible for the independent privacy practices of franchisees.

8. Legal Disclosures

We may disclose information:

  • To comply with laws, regulations, or legal processes.

  • To enforce terms of service and protect rights, safety, or property.

  • In connection with mergers, acquisitions, or asset sales.

9. Your Privacy Rights

Depending on your location, you may have rights under U.S. state laws (e.g., CCPA/CPRA in California, VCDPA in Virginia, CPA in Colorado, UCPA in Utah) and international laws (e.g., GDPR in the EU/UK). These may include:

  • The right to access, correct, or delete personal information.

  • The right to opt out of targeted advertising or data sharing.

  • The right to receive a copy of your data.

Requests can be submitted to privacy@helloskinmd.com or privacy@hellosugar.salon.

10. Data Security & Retention

  • We use industry-standard safeguards (SSL encryption, restricted access).

  • Data is retained only as long as necessary for business, legal, or security purposes.

  • Sensitive payment information is processed via secure gateways.

11. Children’s Privacy

We do not knowingly collect information from children under 13. If collected in error, we will delete it promptly.

12. International Users

If you use our Services outside the U.S., your information may be transferred to and processed in the United States.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.

14. Contact Us

For questions about this Privacy Policy:

Hello Skin Franchise LLC
151 N Centennial Way
Mesa, AZ 85201
📧 admin@helloskinmd.com

Hello Sugar Franchise LLC
151 N Centennial Way
Mesa, AZ 85201
📧 info@hellosugar.salon